Encountering issues with the CUX connection? Here are some steps you can take to troubleshoot:
- Visit one of the pages where you installed the CUX code. It's essential to record at least one visit to start showing data.
- Disable any ad-blocking browser extensions, such as Adblock. They may prevent the CUX snippet from sending user information.
- Check if the snippet has been correctly pasted on every page of your website. You can preview the source code of the page loaded in your browser and search for the "cuxSettings" string. If you find it in your page code, the code is installed and the data should be sent to CUX. If you're still not seeing any data in your CUX account, please contact us, and we'll guide you through the setup process.
- If you installed the snippet via Google Tag Manager, make sure you published the changes.
If after troubleshooting you are still encountering issues with the CUX connection, please submit a ticket to our support team HERE