On this page
Use a trial to test collection and answer a small set of questions about your website or app before choosing a subscription.
Check the allowance for your organization
Open Organization > Billing from the user menu. Review the trial information and any available expiry date, recording allowance and usage shown for the selected project.
A recording allowance, access period and data-retention period are different limits. Do not assume every trial has no end date or the same feature access. Use the values shown for your organization and project; contact support if they are unclear.
Run a focused evaluation
- Create the right project for the website or app you want to evaluate.
- Install collection for a website or follow the relevant Mobile SDK guide.
- Run a short journey with synthetic data and find the recorded visit.
- Define one outcome, such as a completed signup or checkout, and inspect the steps leading to it.
- Invite a teammate if the available seats allow it, so you can assess the same findings together.
Continue after the evaluation
Use subscription management to review the options available to your organization. Do not create extra accounts or duplicate projects to work around a trial limit.
The current pricing page explains the public offer. Confirm any specific access, support or commercial terms before relying on them for your evaluation.
Contact support in the app
- Sign in to the app and select the project related to your question, if applicable.
- Open Help and support in the top bar and select Contact Support.
- Describe what you tried, what happened and what you expected, then select Send request.
To check progress or add details, open Help and support > My support requests, select the request and reply in the same conversation. Continue an existing request when it concerns the same issue.
Do not include passwords, project tokens or unredacted customer data.