How to track user frustration in CUX?
1. Experience Metrics
CUX's algorithm recognize users' behavioral patterns on your site. It then breaks them down into specific frustrations that can cause conversion drops. They are the most commonly effects of bugs, errors, or design flaws.
2. Visits recordings
You can filter visit recordings by specific frustrations like rage clicks, rage key presses, chaotic movement, or refreshing. This way, you will find places on the site that may cause the customers to drop out.
CUX auto-captures events on your site and generates heatmaps showing your customers actions. You can filter each pages' heatmap by a given Experience Metrics to immediately spot users' pain points.
Why you should track customer behaviors?
Who can benefit from Product Analytics?
qualitative answers to questions about buyer intent, abandoned carts, and real customer journey.
campaigns' behavioral analytics with quick wins & optimization opportunities.
immediate bottlenecks finding, and testing of implementations.
knowledge about which content drives the most users' interest.