Don't just watch users - understand them.

CUX vs.
Competitors

CUX is the only Digital Experience Analytics Platform that combines powerful data with expert guidance. Turning user behavior into clear, business-driving decisions. Where others leave you with dashboards, we deliver direction.

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Primary use

Understand user behavior and act on it, with expert guidance

Monitor user actions through replays and heatmaps

Data Type

Quantitative and qualitative, including context and goals

Primarily qualitative, basic stats only

Experience Metrics

Understand why users convert, hesitate or churn

Funnel Analysis

Identify drop-off points and optimize user journeys

Event Tracking

Track specific user actions and behaviors

Retroactive Analysis

Analyze past user behavior for insights

Event Tracking

Retroactive Analysis

Setup

10-minute no-code setup, no IT involvement

Manual setup required for advanced tracking

Time to Insights

Actionable insights within days, guided by experts

Manual setup required for advanced trackingDepends on traffic and manual interpretation

Expert Partnership

Audits & Recommendations

Team Enablement

Support Level

Personalized, strategic and continuous

Basic support, priority limited to top-tier plans

Real-time Data Access

Live and historical tracking of user behavior

Delayed data, limited retroactive analysis

Trial

14-day full-feature trial included

Free plan with limited analysis

Best for

Teams focused on UX, growth and business outcomes

Teams seeking surface-level UX feedback

Why Teams Switch from Hotjar to CUX?

01
They outgrow basic tracking

Hotjar showed us where users clicked, but we still didn't know why they dropped off. CUX gave us the missing context.

02
Advanced user insights

We needed to understand user behavior across our entire funnel. CUX's session replay and analytics provided exactly that.

03
Troubleshooting made easy

When customers reported issues, we used to guess what went wrong. Now we can see exactly what happened in their session.

Why Choose CUX?

Partnership, Not Just a Platform

You're never on your own with CUX. From onboarding to optimization, our Digital Experience Experts work as an extension of your team - guiding, supporting, and challenging you to grow.

Full Context

Numbers matter. So does context. CUX combines metrics with real user behavior all in one platform - so you don't just see what users do, but why.

Goal-focused From Day One

With goal-oriented analytics, Waterfalls and advanced filtering, CUX helps you zero in on what truly drives impact. No noise. No fluff. Just insights that move the needle.

Approachable by Design

CUX is built for teams, not just analysts. No-code setup, intuitive dashboards, and expert support mean you can start fast and scale without waiting on devs.

Unlock Your Data's True Potential

True Potential

Transform behavioral insights into measurable business growth. Discover why leading enterprises trust CUX to reveal the "why" behind user actions and drive digital experience optimization.