Fees and pricing models

The free trial consists of 1,000 visit recordings and all the features. Enterprise clients, instead, receive a tool configured to their needs, a dedicated team, and analytical support.

How long you want us to store your data? You can choose between 14 days, 1 month, 3 months, 6 months, and 12 months. If you're not sure which retention period is right for you, it's best to buy more data in case you need to go back with your analysis. We cannot retrieve any data the system has already deleted.

You can integrate CUX with Google Analytics by simply switching the toggle.

Work only with data relevant to your business and focus on insights that matter to your conversion.

No need to engage developers or have any IT skills – CUX automatically captures ALL users' actions on your page.

Depending on your chosen retention time, you can access historical data and check the performance of your improvements immediately. No need to wait!

You can filter your data using dimensions such as user ID, product ID, order ID, etc.

We auto-capture events on all of your pages/URLs. No configuration required.

Group heatmaps to sort out relevant traffic, e.g. to examine the performance of your paid campaigns.

We're enabling you to filter your data by any given UTM to track the traffic that matters to your business.

Set up automatic notifications for your Goal progress/regress. No need for constant vigilance!

Watch specific visits with Google Analytics User-ID or URL integration.

Not every “abandoned” cart actually requires saving. With CUX you'll understand which of your customers' carts are really abandoned and which are not.

Using GA to track conversion? You can easily integrate CUX with GTM with a single toggle switch.

Our ML-driven algorithms define, detect, and recognize your users' behavioral patterns that indicate frustration and may inhibit your conversion.

Filter data according to any parameters and save them into ready-made segments. You can also use predefined quick segments made by CUX.

Check and compare users’ experience changes in your projects over time.

Get a broader context of your visitors' experience – map any customer journey backed with behavioral data.

Those are not simple funnels! Conversion Waterfalls lets you spot and understand places that generate the conversion drops and act accordingly.

Whether your users are actively engaging with your page or keep it in one of the background tabs – you'll be able to analyze the whole journey.

To make sure you're not missing any important visits, we are recording users' activity continuously instead of taking snapshots.

Get the full picture! Regardless of the user's activity or the number of tabs open, CUX is tracking entire visits, not single sessions (like for example GA).

If a user visits your site more than once, you'll be able to access all their visit recordings in one place.

No more data SPAM. Filter your data according to your needs with numerous metrics, or use ready-made segments.

You can safely share saved visit recordings via URL. Your account settings, other data, and insights won't be shared.

Save selected recordings in your private data vault. It'll enable you to store and quickly find important recordings in order to watch them anytime you want.

Set notifications about changes to your project, and CUX will send you alerts anytime a given event requires your attention.

Let our experts show you how to squeeze the best out of CUX. Learn the tool's configurations & possibilities (technical onboarding), and the right approach to working with data and building an analytical strategy (analytical onboarding).

Busy with daily business? We can unburden you with audits and reports prepared by our experts.

Get exclusive conclusions and recommendations tailor-made for your project.

Depending on your chosen retention time, you can access historical data. No need to wait!

Send and assign user ID or hash. Attach any data that helps you segment users more accurately.

Depending on your analytical needs, you can track the whole page traffic or only indicated samples.

You can hide some page elements from the CUX script. Use CSS classes to mark elements to ignore them during recording. When you do this, the hidden part is ignored and not shown in visit recordings or heatmaps. We're encoding this private information BEFORE they reach our servers!

You can hide some page elements from the CUX script. When you do this, the hidden part is ignored and not shown in visit recordings or heatmaps. We're encoding this private information BEFORE they reach our servers!

CUX is 100% GDPR-compliant. For more info, read our Privacy Policy.

We store your data in the European Economic Area (the EEA). This ensures that all of our customers' data is handled in a consistent and transparent manner.

Secure Sockets Layer (SSL) is the standard technology for keeping an internet connection secure and safeguarding any sensitive data. It prevents external entities from reading and modifying any information transferred, including potential personal data.

For extra security and safeguarding of any sensitive data, CUX blocks numbers, spaces, and dashes within form fields that are phone numbers, credit card info, passwords, etc. by default.

To make sure your company is ready for a cookieless future, we're using only 1-st party data to analyze your customers' behaviors and experiences.

CUX is not limiting the number of members per organization. You can freely add the different access levels for any user (admin/user).

Set up any project that you want to track with CUX.

Live chat support is available for Enterprise users between 9:00 AM and 6:00 PM (Central European Time). You can reach us every workday (Mon-Fri).

Enterprise clients get a priority queue for every concern they raise with our support team.

Enterprise clients are assigned a dedicated customer success manager responsible for their projects.

If you need, we will configure the tool to meet your requirements – we'll set up Goals, Conversion Waterfalls, map customer journeys, etc.

Review and processing of customer agreements, questionnaires, DPAs, NDAs, etc.