On this page
Your personal account identifies you when you sign in. Organization details, subscriptions and project tracking settings are managed separately.
Open your profile
- Open the user menu in the top-right corner.
- Select Profile Settings.
- Open General to review your name, email address and role.
Example profile. No real account details are shown.
Change your password
Open Security, enter New Password and Confirm New Password, then select Update Password. Follow the requirements shown by the password field. See password help if you cannot sign in or your organization uses SSO.
The General tab displays your email; it is not an email-change form. Contact support if the address associated with your account needs attention.
Find team and project settings
Use Organization > Members to invite teammates and Organization > Contact Details to edit organization details. These are different from your personal profile.
Danger Zone contains irreversible account actions. Read the confirmation carefully before proceeding, especially if you administer the organization. Contact support if the effect on your team or projects is unclear.
Contact support in the app
- Sign in to the app and select the project related to your question, if applicable.
- Open Help and support in the top bar and select Contact Support.
- Describe what you tried, what happened and what you expected, then select Send request.
To check progress or add details, open Help and support > My support requests, select the request and reply in the same conversation. Continue an existing request when it concerns the same issue.
Do not include passwords, project tokens or unredacted customer data.