Don't just watch users - understand them.

CUX vs Glassbox

CUX is a Digital Experience Analytics platform for web and native mobile apps, combining autocaptured behavioral data, AI-assisted analysis, and hands-on support from Digital Experience Analysts.

Hotjar / Contentsquare Clarity UXCam FullStory Mouseflow Glassbox

Primary use

Find what blocks business goals.AI-assisted analysis and human expert review connect friction signals to the right recordings and actions.

Operate enterprise-wide experience monitoring.Broad web and mobile telemetry suits teams prepared to own implementation, governance, and analysis internally.

Platform coverage

Analyze any digital surface.CUX supports web, native and hybrid mobile apps, kiosks, and POS, independently or in one cross-platform view.

Covers web and native mobile.Native and hybrid apps are supported across major mobile frameworks.

Capture and setup

Start without manual tagging.Plug-and-play autocapture collects web and mobile behavior from the first session.

Uses tagless automatic capture.Enterprise implementation connects captured web and mobile interactions to replay, journeys, and funnels.

Traffic capture and sampling

Records 100% of eligible traffic by default.Optional concurrency limits reduce captured volume without time-window sampling.

Positions itself around 100% capture.Glassbox says it captures every supported session and interaction across web and mobile applications.

Analysis workflow

Analyze first, watch less.Waterfalls connect any captured event with business goals, journeys, Experience Metrics, and only the recordings that explain them.

Supports enterprise-scale investigation.Journeys, replay, funnels, interaction maps, and AI-assisted struggle detection expose experience and technical issues.

Expert consultancy

Combine AI speed with human judgment.CUX AI Assistant gives instant interpretation, while Digital Experience Analysts review evidence and guide priorities.

Offers enterprise professional services.Services focus on implementation and governance rather than embedding analysts in the ongoing analysis workflow.

Data residency

Keep customer data exclusively in the EU.ISO 27001-certified data centers are located in France, Germany, and Poland.

Offers multiple hosting regions.Cloud clients choose the EU, US, or Asia, while policy permits additional processing jurisdictions.

Best fit

Built for enterprise, large, and mid-size teams.Best for organizations that need cross-platform evidence and expert help deciding what to fix first.

Fits large enterprise programs.Best for organizations prepared for broad implementation, governance, and internal operational ownership.

Comparison last reviewed: August 2026. Competitor claims are linked to official vendor documentation.

01

They want the full journey, not fragments

“With CUX, we stopped losing context. We could finally follow the whole visit from start to finish.”

02

They're done guessing what to fix

“CUX points us straight to the behaviors that hurt conversion, without having to dig through sessions.”

03

They need a platform a whole team can use

“CUX didn't stay stuck in the analytics team. Everyone understood it and could work with it from day one.”

Expert guidance built in from the start

More than a tool, you get people who help you use it well. From onboarding to strategy, our experts support your team and help you act faster.

The full visit in one view

CUX doesn't stop at sessions. It captures the entire visit, even across tabs or screens, so you never lose context in the middle of a user journey.

Built around your goals

Everything you see in CUX is automatically filtered through your business goals. Every funnel, heatmap, and recording reflects what you want to achieve.

Simple enough for the whole team

CUX was made for teams beyond data. It's quick to set up, easy to understand, and lets product, UX, and marketing work from the same insights.

Unlock Your Data's True Potential

True Potential

Transform behavioral insights into measurable business growth. Discover why leading enterprises trust CUX to reveal the "why" behind user actions and drive digital experience optimization.

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