Don't just watch users - understand them.

CUX vs Hotjar / Contentsquare

CUX is a Digital Experience Analytics platform for web and native mobile apps, combining autocaptured behavioral data, AI-assisted analysis, and hands-on support from Digital Experience Analysts.

Hotjar / Contentsquare Clarity UXCam FullStory Mouseflow Glassbox

Primary use

Find what blocks business goals.AI-assisted analysis and human expert review connect friction signals to the right recordings and actions.

Combine Hotjar's familiar tools in Contentsquare.Recordings and heatmaps now sit beside funnels, monitoring, and Sense AI, while teams still own interpretation and priorities.

Platform coverage

Analyze any digital surface.CUX supports web, native and hybrid mobile apps, kiosks, and POS, independently or in one cross-platform view.

Covers websites and native mobile apps.Contentsquare supports web plus iOS, Android, React Native, and Flutter through its mobile SDK.

Capture and setup

Start without manual tagging.Plug-and-play autocapture collects web and mobile behavior from the first session.

Autocaptures web interactions after tag deployment.Mobile apps use an SDK and require screen-view implementation.

Traffic capture and sampling

Records 100% of eligible traffic by default.Optional concurrency limits reduce captured volume without time-window sampling.

Uses plan-based session allowances.The Free plan includes 200,000 sessions a month, with paid tiers expanding volume and capabilities.

Analysis workflow

Analyze first, watch less.Waterfalls connect any captured event with business goals, journeys, Experience Metrics, and only the recordings that explain them.

Combines replay with broader experience analysis.Journeys, funnels, monitoring, impact quantification, and Sense AI help teams investigate and prioritize issues.

Expert consultancy

Combine AI speed with human judgment.CUX AI Assistant gives instant interpretation, while Digital Experience Analysts review evidence and guide priorities.

Offers separately scoped professional services.Guidance, enablement, and managed services are provided through an Order Form or statement of work.

Data residency

Keep customer data exclusively in the EU.ISO 27001-certified data centers are located in France, Germany, and Poland.

Stores visitor data by customer region.EU customer data defaults to Ireland, while selected plans can use EU or US hosting regions.

Best fit

Built for enterprise, large, and mid-size teams.Best for organizations that need cross-platform evidence and expert help deciding what to fix first.

Fits organizations seeking a broad platform suite.Best for teams prepared to configure a larger product and professional-services ecosystem.

Comparison last reviewed: August 2026. Competitor claims are linked to official vendor documentation.

01

They outgrow basic tracking

“Hotjar showed us where users clicked, but we still didn't know why they dropped off. CUX gave us the missing context.”

02

They're tired of guessing

“We had recordings and heatmaps, but no idea what to fix first.”

03

They want more than a tool

“CUX feels like part of our team. We're not just using a platform, we're guided by people who help us grow.”

Partnership, not just a platform

You're never on your own with CUX. From onboarding to optimization, our Digital Experience Experts work as an extension of your team - guiding, supporting, and challenging you to grow.

Full Context

Numbers matter. So does context. CUX combines metrics with real user behavior all in one platform - so you don't just see what users do, but why.

Goal-focused from day one

With goal-oriented analytics, Waterfalls and advanced filtering, CUX helps you zero in on what truly drives impact. No noise. No fluff. Just insights that move the needle.

Approachable by design

CUX is built for teams, not just analysts. No-code setup, intuitive dashboards, and expert support mean you can start fast and scale without waiting on devs.

Unlock Your Data's True Potential

True Potential

Transform behavioral insights into measurable business growth. Discover why leading enterprises trust CUX to reveal the "why" behind user actions and drive digital experience optimization.

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