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What is a rage key press?

You already know what state of computer fury drives people to rage clicking (See: What is a rage click?). Well, we’ve got bad news for you. Rage key pressing is the next level of it…

Rage key pressing is another case of computer rage, similar to rage clicking, but occurs when people quickly and chaotically press numerous keys on their keyboards. It is numerous, fast, frequent, and chaotic keystrokes in various places on the page, suggesting the user’s frustration (or dander). A rage key pressing event occurs when we register at least 12 such events within 1500 ms.

Remember: we only track rage key presses on desktops!

Where can I track rage key pressing?

On the dashboard
On the dashboard, you will see a whole range of data related to your main goal (see: Building your custom Goals). We have prepared a special widget that shows the number of visits on desktops during which the rage key pressing occurred. You should see this tile by default on your dashboard. You can click this tile and land on the Visits page that shows all recordings and heatmaps with rage key pressing.

Experience Metrics on dashboard CUX

Experience Metrics on the dashboard

Remember that in the dashboard, you will only see visits that meet your Goal. This won’t reflect all visits with rage key pressing on your site!

When you filter or watch visits
You can filter the list of visits and use a “Rage key press” as a parameter. To see visits where zooming happened:

  1. Go to Visits.
  2. Click Open filters.
  3. Find the Patterns section.
  4. From the patterns list, select Rage key press.
  5. Click Apply to see the list of select recordings.
  6. The list of recordings automatically updates. You can then click Play for each visit to find out where exactly the user problem occurs.
Filtering recordings in cux

You can filter the list of visits and use a “Rage key press” as a parameter.

Tip: Each recording has a color marker below the player timeline. You can fast-forward the recording to see the details.

In the Experience Metrics section

In the app, you will also find the Experience Metrics section, where you will see all visits (not only those achieving your Goal, such as on the dashboard), in which a given user frustration occurs: zooming, rage click, rage key presses, chaotic movement or refreshing.

 

 

How do I know the user experience on my website isn’t good?

What is a rage click?